Deputy Director, Government Projects & QA | Therap Services LLC.
Torrington, Connecticut, USA
Feb 2021 - Present
As a Deputy Director, I provide executive oversight for enterprise-level B2B SaaS health tech initiatives, leveraging over 15 years of experience to deliver complex EHR and healthcare operations projects. I serve as a strategic liaison between internal leadership and US State Government stakeholders, navigating intricate project dynamics and PHI regulatory environments to drive high-impact technical delivery. My leadership ensures that multi-stakeholder, time-sensitive deployments move seamlessly from initial kickoff through production launch, directly contributing to sustained revenue and portfolio growth across multiple jurisdictions. I lead the architectural strategy for high-impact interoperability, utilizing API-driven and SFTP solutions to bridge the gap between modern SaaS platforms and state legacy environments. My expertise covers the full lifecycle of person-centered healthcare data, from managing complex MMIS/MCO requirements and X12 EDI exchanges (270/271, 837/835) to designing robust payer-provider integration frameworks. By implementing expert data migration strategies for Case Management and Electronic Visit Verification (EVV) systems, I facilitate secure business transitions that maintain the highest standards of data integrity and compliance. Beyond technical execution, I am committed to operational excellence by refining internal processes and expanding organizational capacity. I direct cross-functional technical teams to align on key milestones, ensuring that quality and customer satisfaction remain at the forefront of every implementation. By fostering effective relationships with executive-level visibility, I balance the rigorous demands of healthcare documentation with innovative digital solutions, ensuring that our technical ecosystem supports the evolving needs of state-level healthcare infrastructure and person-centered care.
Senior Software Engineering Manager, QA | Therap BD LTD.
Dhaka, Bangladesh
October 2019 - February 2021 | 1 year and 5 months
As a Senior Software Engineering Manager, I direct the end-to-end lifecycle of mature state projects and high-scale customized interfaces, serving as a strategic bridge between executive leadership and state government agencies. I manage high-level stakeholder relationships through on-site meetings, weekly consultations with state customers, and active participation in national conferences to assess the feasibility of complex requirements. By collaborating directly with the leadership, I translate these specialized needs into technical specifications, ensuring that product enhancements for states like Nebraska, Arkansas, and North Dakota align with both user expectations and rigorous architectural standards. I lead a cross-functional QA Team of engineers, overseeing everything from system design and database architecture to final release approvals. My responsibilities extend to the operational management of the department, where I prioritize ad-hoc reporting to ensure compliance with waiver, licensing, and audit requirements. My technical leadership is currently focused on high-impact initiatives such as the Long-Term Services and Supports (LTSS) Budgeting and Billing Integration for the South Dakota Department of Aging. I have successfully managed the phased rollout of this project, which involved designing pre-authorization modules and executing complex legacy data migrations. By integrating independent budgeting and billing modules into a unified system, I have enabled the full electronic tracking of Medicaid and state funds. This role requires me to act as the primary technical lead, ensuring that intricate fund-tracking loops are closed and that all new product developments for the Aging and Developmental Disabilities sectors meet the highest benchmarks for quality and compliance.
Senior Software Engineer, QA | Therap BD LTD.
Dhaka, Bangladesh
October 2016 - September 2019 | 3 years
I have directed the full lifecycle of mature state projects and large-scale customized interfaces, serving as a strategic bridge between executive leadership, state customers, and technical teams. By conducting on-site requirement gathering at national conferences and maintaining constant communication with stakeholders in Nebraska, Arkansas, and North Dakota, I translate complex user needs into actionable technical specifications. Beyond overseeing system design and database architecture, I lead a cross-functional State QA team, managing everything from high-level release approvals and system alert investigations to annual performance reviews and the hiring of new engineers. My technical leadership is highlighted by the successful delivery of high-impact initiatives, such as the two-phased Individual Budgeting and Billing project for the State of Nebraska, which integrated legacy systems with modern Medicaid fund-tracking modules. I have pioneered advanced solutions like the bidirectional NFOCUS interfaces and the HL7-compliant Pharmacy interface, ensuring data consistency across complex modules while safeguarding Protected Health Information (PHI). Whether managing customizable demographic batch imports under tight deadlines or integrating state systems to complete the Medicaid fund-tracking loop, I ensure every implementation meets rigorous standards for quality, compliance, and architectural integrity.
Software Engineer, Testing | Therap BD LTD.
Dhaka, Bangladesh
November 2013 - September 2016 | 2 years and 11 months
As a high-level Lead and Subject Matter Expert, I bridge the gap between technical execution and state-level stakeholder requirements for complex health and financial tracking systems. I manage the end-to-end project lifecycle—from conducting on-site requirement gathering and feasibility analyses at national conferences to leading cross-functional QA teams through intricate system designs and database architectures. By serving as a critical communication link between executive leadership, state implementation teams, and software engineers, I ensure that customer needs are translated into high-standard technical specifications while maintaining the integrity of the product through rigorous regression planning and final launch approvals. My impact is most evident in my leadership of flagship initiatives, such as the multi-phased State Case Management System and the sophisticated bidirectional NFOCUS interfaces for the State of Nebraska. I have successfully navigated the complexities of Protected Health Information (PHI) and Health Information Exchange (HIE) standards, ensuring seamless data integration between SaaS solutions and legacy systems for states like Nebraska and Arkansas. Beyond project delivery, I act as a domain authority who mentors internal teams, manages system alerts, and addresses technical concerns as a project manager, ultimately driving the successful deployment of mission-critical healthcare infrastructure.
Associate Software Engineer, Testing | Therap BD LTD.
Dhaka, Bangladesh
November 2012 - October 2013 | 1 year
As a Subject Matter Expert for high-stakes health, medical, and finance tracking projects, I spearheaded the end-to-end delivery of complex systems, including large-scale legacy migrations and specialized state initiatives like Nebraska’s individual budgeting system. I served as the primary liaison between executive leadership, technical teams, and state customers to define requirements, negotiate priorities, and manage cross-functional dependencies. Beyond directing a multidisciplinary QA team of software engineers to ensure architectural and design standards, I optimized the testing lifecycle by managing Jira workflows, overseeing automated script development, and ensuring rigorous regression cycles. Dedicated to organizational growth, I also established a robust internal knowledge repository, conducted cross-team domain training, and mentored new QA engineers while maintaining system integrity through proactive alert monitoring and critical issue resolution.
Junior Software Test Engineer | Therap BD LTD.
Dhaka, Bangladesh
November 2011 - October 2012 | 1 year
As a domain expert, I planned and executed comprehensive test cases across the application’s UI, server, and database layers, ensuring high standards for reliability, compatibility, and performance. I managed the full bug life cycle within Jira, debugging complex issues and conducting rigorous impact analyses to safeguard existing functionality. Beyond manual testing, I specialized in intricate database migration verification, authored automated scripts to streamline repetitive processes, and performed documented regression testing to maintain architectural stability across all modules.