Optimizing Requirement Engineering & Stakeholder Alignment
Therap Services LLC.

In my role as Deputy Director, I identified a critical need for a more structured approach to capturing complex governmental needs. I spearheaded the introduction of a comprehensive documentation ecosystem tailored to the scale of our projects.

The Approach: I standardized the delivery of Software Requirement Specifications (SRS) and Functional Design Documents (FDD), ensuring that every nuance of a project was captured. Recognizing that technical teams and government stakeholders often speak different "languages," I acted as the bridge—translating high-level business goals into granular technical blueprints.

The Governance: I implemented a mandatory pre-development sign-off phase. By requiring formal approval on detailed design documents, I ensured that expectations were managed and "peace of mind" was established for our stakeholders before a single line of code was written.

The Evolution: To handle the inevitable evolution of large-scale projects, I introduced a Controlled Change Management Process. This utilized a sophisticated versioning system that maintained a single source of truth, ensuring that any modifications to the scope followed the same rigorous validation and sign-off as the original requirements.

Projects & Accomplishments

Common | Internal

Driving Transparency through Integrated Task Governance
Therap Services LLC.

At Therap Services LLC, I spearheaded the transformation of our internal Business Analyst (BA) workflows by architecting a sophisticated task management ecosystem within Jira. This initiative was born from the need to move beyond fragmented communication and ensure that no critical requirement was lost in the "shuffle" of complex government projects. By standardizing status tracking and task ownership, I created a resilient framework where every analyst contribution is accounted for. This system functions as an early-warning mechanism; by monitoring task velocity and lifecycle stages, I can identify potential bottlenecks or delays in their infancy, allowing for strategic intervention before they escalate into project-level risks. Furthermore, by integrating all technical communications into this centralized platform, I have established a culture of radical transparency. This ensures that leadership has an unfettered view of project health at any given moment, grounded in documented, real-time data.

Scaling Growth Through API Automation and Governance
Therap Services LLC.

Recognizing that manual onboarding was a primary bottleneck for scaling our services across State and private-sector clients, I led a strategic initiative to transform our delivery model through API-driven automation. By synthesizing years of experience with diverse client requirements, I collaborated with our engineering teams to design a suite of generic, highly reusable APIs. These were built not just for initial data ingestion, but as a permanent bridge for clients to manage their data securely and autonomously. To support this technical shift, I institutionalized a rigorous documentation and communication standard. I introduced a proactive change management process that bridges the gap between our developers and our support teams. By ensuring that every API enhancement is accompanied by clear documentation and early-warning notifications, we have effectively eliminated "update anxiety" for our customers, replacing reactive troubleshooting with professional, predictable system evolution.

Scalable Data Solutions & State-Level Reporting Governance
Therap Services LLC.

In the complex landscape of government data management, I have championed a "Generic-First" philosophy for reporting architecture. Rather than treating each request as a one-off task, I utilize my deep understanding of relational database design to engineer solutions that serve the specific needs of a client while simultaneously enhancing the product's core reporting capabilities. Having overseen the delivery of over 500 custom and generic reports, I have focused on automating the lifecycle of data—from scheduled secure transfers to end-user accessibility.

Beyond the technical architecture, I recognized a need for rigorous process governance. I implemented a comprehensive tracking and documentation system in Jira to bridge the communication gap between Business Analysts, Support staff, and Technical teams. This end-to-end transparency ensures that high-priority, time-sensitive reports for state government agencies are never delayed by internal silos. By maintaining a centralized, access-controlled repository of data feed documentation and instituting a proactive change-management communication loop, I ensure that both internal stakeholders and external clients are empowered with accurate, consistent, and predictable data insights.

Standardizing Onboarding for Statewide Integrated Oversight
Therap Services LLC.

In the complex environment of state-managed care, the constant influx of new providers and evolving waiver programs can often lead to operational bottlenecks. To address this, I spearheaded the creation of an integrated Provider Onboarding and Maintenance Framework. This system, deployed across major contracts including Tennessee DDA, Georgia DBHDD, and Nevada DHHS, transitions the onboarding process from a series of "ad-hoc" tasks to a refined, automated workflow. By leveraging tools like Jira and Basecamp, I established a communication bridge that allows technical teams and state stakeholders to collaborate with minimal supervision. Furthermore, I developed a structured assessment process for onboarding new waivers and funding sources. By having my team analyze these impacts upfront, we converted what used to be high-risk transitions into routine operations. This focus on efficiency is mission-critical; in a system where provider payment is tied to successful onboarding, my goal was to ensure maximum speed and zero margin for error.

Architecting the Modern Revenue Cycle: A Multi-State Perspective
Therap Services LLC.

In the sphere of government-funded healthcare, the Revenue Cycle is the lifeblood of service delivery. I have led the "from-scratch" implementation of end-to-end RCM systems in five different states, each presenting a unique landscape of regulatory hurdles and technical constraints. My approach involves overseeing the entire ecosystem: ensuring that a person's journey—from intake and eligibility to person-centered planning and authorizations—flows seamlessly into the billing engine. This requires a deep technical mastery of X12 EDI standards (270/271 and 837/835) and a strategic understanding of how to interface with MMIS and MCO platforms. Whether managing tight fiscal deadlines or navigating complex authorization edits based on specific funding sources, I act as the central orchestrator between state business teams and technical engineering units. By ensuring that every module-to-module hand-off is compliant and every interface is robust, I have consistently delivered systems that protect both state funds and provider stability.

Architecting the Interoperability Landscape: 35+ Active Integrations
Therap Services LLC.

In the Intellectual and Developmental Disability (I/DD) and Aging industries, data silos can hinder care delivery. Over the past several years, I have bridged these gaps by leading the development of over 35 successful unidirectional and bidirectional interfaces. These are not merely data feeds; they are mission-critical integrations that securely exchange sensitive PHI with state MMIS, Data Warehouses, and legacy infrastructures. My approach begins at the leadership level—analyzing the strategic purpose of the exchange—and moves into deep technical execution with engineering teams. By prioritizing high-frequency API and SFTP protocols, I have built an ecosystem where data moves seamlessly and securely. To date, every interface I have designed remains in active production with a 100% success rate, a testament to the rigorous UAT processes and proactive communication protocols I have established between our technical units and state vendors.

Managing Rate Change Complexity in State-Level Medicaid Systems
Therap Services LLC.

The integration of MMIS rate changes within a unified payer/provider billing system represents one of the most complex challenges in GovTech. Throughout my tenure, I have specialized in leading large-scale rate migrations for state entities such as Division of Developmental Disability (DD) of Nebraska, Division of Long Term Services and Supports (LTSS) of South Dakota, Department of Disability and Aging (DDA) of Tennessee, and Division of Developmental Disabilities (DD) of Rhode Island. These projects are rarely uniform; each state operates under a unique set of Medicaid and state-funded mandates that require custom-engineered fiscal logic. My work has been particularly vital in managing Intermediate Care Facility (ICF) rate changes and retroactive rate adjustments, where the implications for billing and historical data are significant. By managing the delicate intersection of technical database logic and real-world fiscal policy, I have successfully implemented bespoke solutions for each contract. I act as the strategic lead, ensuring that technical teams, support staff, and end-users are perfectly aligned to maintain revenue cycle integrity even during the most complex retroactive corrections.